They can retry syncing from the Intune service. The cursor was rejected by Apple or not found.Ĭontact the Intune support team. The configuration profile name is either invalid, empty, or too long. Note: This must be done by a user with the Administrator role in ABM/ASM.Ĭontact the Intune support team, as additional logs are neededĮdit the support phone number for your profiles. New terms and conditions (T&C) need to be accepted in ABM/ASM.Īccept the new T&C in Apple ABM/ASM Portal. Check to see if Intune is in the MDM server list Verify whether your token has expired, and if a new token was created. For example, Intune has been removed from the MDM server list in ABM/ASM. The new token can be used on an existing MDM Server in Apple Business Manager/Apple School Manager (ABM/ASM): Edit option > MDM Server settings > Upload public key The token may be expired, revoked, or malformed.Įxpired tokens can be renewed, Invalid token will need to have a new token created in Intune. This section includes token sync errors related to Apple Automated Device Enrollment (ADE): #Apple support phone number not automated install#Review item #1 in the Step 6: Enroll mobile devices and install an app section in Get started with a 30-day trial of Microsoft Intune. The mobile device management authority hasn't been set in Intune. The mobile device management authority hasn't been defined. #Apple support phone number not automated how to#Review Set up iOS/iPadOS and Mac management with Microsoft Intune and information about how to set up users in Sync Active Directory and add users to Intune and organizing users and devices. For example, they'll see this error if Intune has been set as the MDM authority, but the user has a System Center 2012 R2 Configuration Manager license. #Apple support phone number not automated license#Users must have the correct license type for the mobile device management authority. The device can't be enrolled because the user's account isn't yet a member of a required user group or the user does not have the correct license. Make sure that your user's device is running iOS/iPadOS version 8.0 or later. Confirm that device is running iOS/iPadOS version 8.0 or later. The mobile device type that you're trying to enroll isn't supported. The user might have tried to enroll using a non-iOS device. For Microsoft 365, see Create an APNs Certificate for iOS devices. For Intune standalone, see Renew Apple MDM push certificate. If you replace the certificate, you have to re-enroll all iOS/iPadOS devices in Intune. Important: Make sure that you renew the APNs certificate. Renew the APNs certificate, and then re-enroll the device. Enrollment will fail and this message will appear if: There's a problem with the certificate that lets the mobile device communicate with your company's network. Review the information about how to set up users in Sync Active Directory and add users to Intune and organizing users and devices.
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